Shipping Policy

At Hifimashop, we are committed to delivering your order on time and securely. This Shipping Policy outlines our delivery timeframes, costs, carriers, and important terms to ensure you have a smooth shopping experience.

1. Order Processing

  • Handling Time: 5–7 business days (Monday–Friday) to prepare and package your order before shipment.

  • Orders placed after 5:00 PM EST will be processed the next business day.

  • During peak seasons (e.g., holidays), handling times may be extended by 2–3 business days.

2. Estimated Delivery Times & Costs

United States

  • Transit Time: 7–10 business days (Monday–Friday)

  • Shipping Fee: $7.95

Canada, United Kingdom, Australia

  • Transit Time: 10–15 business days (Monday–Friday)

  • Shipping Fee: $9.95

Note: Total delivery time = Handling Time + Transit Time.
We do not guarantee delivery dates, as delays can occur due to factors outside our control (see Section 6).

3. Shipping Carriers

We partner with trusted logistics providers, including YunExpress, Yanwen, and China Post.

  • United States: Final delivery handled by USPS.

  • Canada: Final delivery handled by Canada Post.

  • United Kingdom: Final delivery handled by Royal Mail.

  • Australia: Final delivery handled by Australia Post.

Tracking information will be sent via email once your order ships and will show updates from both international and local carriers.

4. Address Changes & Cancellations

  • Address changes can be requested within 24 hours of placing your order by emailing [email protected].

  • Once your order is shipped or after the 24-hour window, address changes are no longer possible.

  • Orders cannot be canceled once production begins.

5. Tracking Your Order

  • You will receive a tracking number by email once your order has been shipped.

  • Please allow up to 48 hours for tracking updates to appear.

  • If your tracking shows no movement for 5+ business days, contact us for assistance.

6. Delivery Delays

While we aim to meet all delivery estimates, delays may occur due to:

  • Severe weather conditions

  • Peak-season shipping volumes

  • Customs inspections or clearance delays

  • Carrier operational issues

7. Damaged or Lost Packages

  • Damaged on Arrival: If your package arrives damaged, contact us within 48 hours with photos of the packaging and items.

  • Marked Delivered but Not Received: Wait 24 hours, check with neighbors or household members, and contact your local carrier. If still missing, contact us for help filing a claim.

8. Customs Duties & Taxes

  • Orders to Canada, the UK, and Australia may incur import duties, taxes, or fees determined by your local customs office.

  • These charges are not included in our prices and are the customer’s responsibility.

  • We recommend checking your country’s customs policies before placing an order.

9. Remote Area Deliveries

  • Deliveries to rural or remote locations may take an additional 3–5 business days.

  • If unsure whether your address qualifies, please check with your local postal service.

10. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or missed delivery attempts, we may:

    • Charge an additional shipping fee to resend, or

    • Refund the product cost only (shipping fees are non-refundable).

11. Restricted Shipping Areas

We currently do not ship to certain countries or regions due to legal or logistical restrictions. If your country is unavailable at checkout, we cannot process your order.

12. Contact Us

For any shipping-related questions, please contact:

  • Email: [email protected]

  • Phone: +1 (209) 321-5212

  • Business Address: 235 Concord Dr, Sedona, AZ 86336, USA

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)