Refund & Returns Policy

At Hifimashop, customer satisfaction is our top priority. Because all of our products are made-to-order, we do not accept general returns or exchanges. However, if your order arrives damaged, defective, or incorrect, we will gladly provide a full refund or free replacement — no return required.

1. No General Returns

  • We do not accept returns or exchanges for customer-selected errors such as the wrong size, color, or design.

  • Please review all product descriptions, customization details, and size charts carefully before placing your order.

2. Why We Don’t Accept General Returns

Our made-to-order process reduces waste and avoids overproduction, supporting sustainable manufacturing. Since each item is created specifically for you, we cannot restock or resell returned items.

3. Order Changes & Cancellations

  • Order Modifications: Requests to change size, design, or address must be made within 24 hours of purchase (48 hours for weekend orders).

  • Cancellations: Orders can be canceled for a full refund within the same time frame above. After production begins, cancellations are not possible.

To request a change or cancellation: Email us at [email protected] with your order number and request.

4. Refund Eligibility

We offer refunds in the following situations:

  1. Damaged or Defective Items

    • Eligible for a full refund or free replacement.

    • Must provide clear photo evidence within 30 days of delivery.

  2. Lost or Undelivered Orders

    • After 45 days: Eligible for a 50% refund.

    • After 60 days: Eligible for a full refund.

  3. Incorrect Items Received

    • Eligible for free replacement or full refund.

    • Photo evidence required within 30 days.

5. Refund Exclusions

We do not offer refunds for:

  • Wrong size, color, or design ordered by the customer

  • Incorrect shipping address provided by the customer

  • Minor color differences caused by screen/device display variations

  • Shipping fees (non-refundable unless we made an error)

6. Refund Processing

  • Refunds are processed within 5–7 business days after approval.

  • Your payment provider may take an additional 3–5 business days to release funds.

7. Exchanges & Replacements

  • Only available for defective, damaged, or incorrect items.

  • Claims must be submitted within 30 days of delivery with photo evidence.

  • Once approved, replacements are shipped at no cost to you — no need to return the original item.

8. Lost or Stolen Packages

If your package is marked as “Delivered” but you haven’t received it:

  1. Wait 24 hours.

  2. Check with neighbors or household members.

  3. Contact your local carrier.

  4. If still missing, contact us for assistance.

9. Transit Damage Claims

If your item is damaged during shipping:

  • Contact us within 48 hours of delivery.

  • Include photos of both the item and the outer packaging.

  • Provide your order number for faster processing.

10. How to Request a Refund or Replacement

Email us at [email protected] with:

  • Your order number

  • A clear description of the issue

  • Photo evidence (if applicable)

We aim to respond to all refund or replacement requests within 1–2 business days.

11. Contact Us

For questions about this Refund & Return Policy:

  • Email: [email protected]

  • Phone: +1 (209) 321-5212

  • Address: 235 Concord Dr, Sedona, AZ 86336, USA

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)