FAQ’s

1. About Hifimashop

Q: What is Hifimashop?
A: Hifimashop is an online store specializing in made-to-order apparel, home goods, and accessories. Each product is crafted only after you place your order, ensuring freshness and reducing waste.

2. Ordering

Q: How do I place an order?
A: Browse our website, select your desired product options (size, color, customization), add the item to your cart, and complete checkout.

Q: Can I change or cancel my order?
A: Yes, you can request changes or cancellations within 24 hours of placing your order (48 hours for weekend orders) by emailing [email protected]. After this window, orders move into production and cannot be modified.

Q: Do you offer bulk orders or wholesale pricing?
A: At this time, we focus on individual made-to-order purchases. For large orders, please contact our support team to discuss options.

3. Shipping

Q: How long will my order take to arrive?
A:

  • USA: 5–7 business days handling + 7–10 business days transit.

  • Canada, UK, Australia: 5–7 business days handling + 10–15 business days transit.

Q: How much does shipping cost?
A:

  • USA: $7.95

  • Canada, UK, Australia: $9.95

Q: Do you ship internationally?
A: Currently, we ship to the USA, Canada, UK, and Australia. Some remote or restricted areas may not be eligible for delivery.

Q: How do I track my order?
A: Once shipped, you’ll receive an email with a tracking link that updates as your package moves through the delivery process.

4. Returns & Refunds

Q: Do you accept returns?
A: We do not accept general returns because all products are made-to-order. However, if your item arrives damaged, defective, or incorrect, we’ll provide a full refund or free replacement — no return required.

Q: How do I request a refund or replacement?
A: Email [email protected] within 30 days of delivery with your order number, a brief description of the issue, and clear photos.

Q: Do you refund shipping fees?
A: Shipping fees are non-refundable unless the issue was caused by our error.

5. Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay / Google Pay (if available at checkout).

Q: Is my payment secure?
A: Yes. All transactions are processed by secure, PCI-DSS compliant providers (Stripe, PayPal) and protected by SSL encryption.

6. Order Issues

Q: My order arrived damaged. What should I do?
A: Contact us within 48 hours with photos of the damaged item and packaging so we can arrange a replacement or refund.

Q: My tracking says “Delivered,” but I didn’t receive my order.
A: Wait 24 hours, check with neighbors or household members, and contact your local carrier. If still missing, contact us for assistance.

7. Contact Us

If you have additional questions, please reach out:

  • Email: [email protected]

  • Phone: +1 (209) 321-5212

  • Address: 235 Concord Dr, Sedona, AZ 86336, USA

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)